Privacy Policy

Last updated: 14 September 2026

WorkSoul is an AI assistant for your group chats: it reads the conversations you connect, and keeps a private, searchable copy so it can answer from them. This explains what we store, where, and how it's protected.

What we store

• The conversations you connect or import, and the tasks and summaries WorkSoul extracts from them.
• Account info: your email address and subscription status.
• A search index so WorkSoul can find the relevant lines: a copy of each message's text, who wrote it and when, together with a numeric "embedding" of it.
• Your approximate location, only if you turn it on. It is off unless you switch it on in Settings, and it is used for one thing: so that asking WorkSoul to find somewhere nearby searches near you instead of guessing a city. Your device rounds it to about a kilometre before it is sent — it is a neighbourhood, not an address — and we store only that rounded position. Turning it off deletes it.

Where it's stored

• Your conversations are stored on WorkSoul's own servers, isolated per account and encrypted at rest (AES-256).
• The search index is held in a managed database, encrypted at rest (AES-256) by the database provider. The copy of your messages' text and who wrote it, inside that index, is also encrypted by WorkSoul itself — the same AES-256 encryption as your conversations.
• Data always travels over an encrypted (HTTPS/TLS) connection.
• The app does not keep your conversations on your device — they stay on our servers and are fetched only while you view them. Your sign-in is stored encrypted on your device.

Who can access it

• In your own one-to-one chat with WorkSoul, and in the app: only you. Signing in is required, and every account is isolated from every other — one user can never see another's, on any platform.
• In a group chat you connect: the people in that group. WorkSoul answers there from that group's own conversation, so anyone in the group can ask it what was said in the group. It never reaches your other chats, and never another platform.
• A connected group's conversation is kept in the account of whoever connected it, and that person can also read it in the WorkSoul app. WorkSoul says whose account it is when the chat is connected, so everyone present sees it.
• We do not sell your data or share it with advertisers.

AI processing

• To make your conversations searchable, the text of each message is sent once to an AI model that turns it into the numeric embedding above.
• When you ask WorkSoul for something — an answer, a summary, a search, a reply in a chat — it sends the part of your conversations that task needs, together with your request, to an AI model to write the result. A question uses the few most relevant lines; a summary reads the whole conversation.
• These requests go only to AI providers that do not keep your text or use it to train their models.

Your controls

• Disconnecting a chat — WorkSoul stops reading it and the link is removed. What it already captured stays in the account the chat was connected to; disconnecting does not delete it. To remove what was captured, use /forget in that chat, or Erase all data, or Delete account below.
• Erase all data — permanently deletes everything WorkSoul has recorded for you: every message it captured, your tasks, your reminders and the search index, on our servers as well as on your device. Your account, your plan and your connected chats stay.
• Location — turn it off in Settings at any time and the stored position is deleted.
• Delete account — permanently removes your account and all conversations, tasks and settings from our servers.
• Both are under Settings → Data & Privacy.

Payments

If you subscribe or buy credits, the payment is handled by Apple or by our payment processor Stripe — we never see or store your card number. They hold a billing record (your email, the amount, and the last four digits of the card) and so do we, in the form of a payment record used for accounting.

Deleting your account does not delete those billing records. A record of a payment is a business record we are required to keep, and it is also what lets us give you a refund or answer a question about a charge. It contains no conversation content.

Retention & contact

We keep your data until you delete it (or delete your account). Questions or requests? Use the in-app Comment, or email feedback@worksoulai.com.